OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
185 ratings and 98 comments received in the last 90 days.
24 June 2025
As above. Superb and cannot express my gratitude enough for the service and experience that I was given. The delivery was really special. I was given an in depth explanation of the features of my car, which was exceptional.
22 June 2025
The whole experience at Marshall Hampshire, Hook was a pleasant experience. My circumstances changed from my initial enquiry, resulting in the need for a different type of vehicle. This was handled very well by the Sales Executive.
31 May 2025
It was all very quick and I was kept up to date regarding requirements and timelines.
21 May 2025
The sale service was kind, fast and pro active.
18 May 2025
Kate was brilliant and very helpful
04 May 2025
Very easy service with tony
02 May 2025
Extremely satisfied - from start to finish everything was straightforward and handled in a professional manner, very happy.
30 April 2025
Good communication Helpful
29 April 2025
Returning customer to the same dealership. Always pleased with the service received. Also very likely to return my the future :-)
26 June 2025
My car was looked after and the price was good
26 June 2025
Despite requesting an MOT alongside service to enable me to stay while work was done the request was ignored 3times. Was treated as if that was my fault and offered inconvenient choices.
26 June 2025
Welcoming & knowledgeable front of house service staff
25 June 2025
Great friendly Team, from the forecourt staff to the service dept. very efficient and very slick.
25 June 2025
Did exactly as I asked
25 June 2025
Excellent and a more personal customer service compared to the bigger dealership.
23 June 2025
Whilst the purpose of the visit (cosmetic repair) was carried out well, the overall experience was pretty average. The vehicle interior was hoovered biut the dashboard and saloon area wasnt cleaned. The boot wasnt cleaned or hoovered.
23 June 2025
Very disappointed on the pricing arrangement and we have been charged 20% more than our booking price.
20 June 2025
Have had car from new from what was woods of Odiham who where took over by Marshall's. Up to this car always traded in Every 3 years . But going back then Marshall's not as good So my opinion not changed
19 June 2025
Prompt customer service, good communication,
25 June 2025
Perfect